WebIntelligence: Accessing Remedy (ITSM) Reports 

Hands-on training for UNH's web-based reporting tool for Remedy (ITSM) data. Users will learn how to access and run parameter-driven reports from the available library of reports, using live data from the Remedy (ITSM) area.

Course registration will close 5 business days before the date of the class. If the course minimum of 2 registrants is not met, we will contact you personally to discuss next steps.

Note: Previously, WebI was supported for use on Windows only, partly because the VPN, which is needed to access WebI, must run on Windows. However, IT has committed to supporting dual-platform functionality. Thus, if a user’s Mac is able to run a supported version of Windows, it may be possible to use it for WebI. For more information, call 862-4242.

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