IT Training

WebIntelligence: Accessing Remedy (ITSM) Reports

1 Leavitt Lane - Room 125
Tue., August 11, 2015, 9:00am-11:00am

Led by: Center for Data Staff

This session has passed.

Hands-on training for UNH's web-based reporting tool for Remedy (ITSM) data. Users will learn how to access and run parameter-driven reports from the available library of reports, using live data from the Remedy (ITSM) area.


Course registration will close 5 business days before the date of the class. If the course minimum of 2 registrants is not met, we will contact you personally to discuss next steps.


Note: Previously, WebI was supported for use on Windows only, partly because the VPN, which is needed to access WebI, must run on Windows. However, IT has committed to supporting dual-platform functionality. Thus, if a user’s Mac is able to run a supported version of Windows, it may be possible to use it for WebI. For more information, call 862-4242.



Suggested Prerequisite:

Valid VPN and WebI Remedy (ITSM) accounts are required in order to attend. Note: it can take several days to process your account request, so please plan accordingly. You can request a WebI Remedy (ITSM) reporting account at: https://itsupport.unh.edu/accounts.