IT Training

WebIntelligence: Creating Remedy (ITSM) Reports - Advanced

1 Leavitt Lane - Room 125
Fri., December 9, 2016, 2:00pm-4:00pm

Led by: Barbara Hoover

This session has passed.

In this hands-on session, users will learn more advanced techniques for creating WebIntelligence reports in the Java Report Panel, using data from the Remedy (ITSM) universe.


Course registration will close 5 business days before the date of the class. If the course minimum of 2 registrants is not met, we will contact you personally to discuss next steps.


Note: Previously, WebI was supported for use on Windows only, partly because the VPN, which is needed to access WebI, must run on Windows. However, IT has committed to supporting dual-platform functionality. Thus, if a user’s Mac is able to run a supported version of Windows, it may be possible to use it for WebI. For more information, call 862-4242.



Suggested Prerequisite:

Valid VPN and WebIntelligence Creator accounts, as well as having previously attended the WebIntelligence: Accessing Reports and the WebIntelligence: Creating Remedy (ITSM) Reports - Basic class, are required. It can take several days to process your account request, so please plan accordingly. You can request a change to your access to WebI Finance creator online at: https://itsupport.unh.edu/accounts.