IT Training

ITSM: Training - Foundations

Memorial Union Building (MUB) - Distance Learning Classroom
Wed., November 29, 2017, 1:00pm-3:00pm

Led by: Claudette Raymond, Martin England

This session has passed.

Behind the Wheel – Getting your license to drive TDx ITSM


This two-hour, hands-on session is the Foundations training to use the ITSM segment of TeamDynamix, the replacement application for outgoing Remedy.


Content:



  • Create and close a Service Request

  • Create and close an Incident

  • Review/monitor queues

  • Navigation, Tips, Tools

  • Basic concepts of ITSM, process, and how they are applied to our ITSM segment