ITSM: Training - Foundations
Memorial Union Building (MUB) - Distance Learning Classroom
Wed., November 29, 2017, 1:00pm-3:00pm
Led by:
Claudette Raymond,
Martin England
This session has passed.
Behind the Wheel – Getting your license to drive TDx ITSM
This two-hour, hands-on session is the Foundations training to use the ITSM segment of TeamDynamix, the replacement application for outgoing Remedy.
Content:
- Create and close a Service Request
- Create and close an Incident
- Review/monitor queues
- Navigation, Tips, Tools
- Basic concepts of ITSM, process, and how they are applied to our ITSM segment