ITSM: Training - Foundations
This training session is for anyone currently using the Remedy application.
Behind the Wheel – Getting your license to drive TDx ITSM
This two-hour, hands-on session is the Foundations training to use the ITSM segment of TeamDynamix, the replacement application for outgoing Remedy.
Content:
- Create and close a Service Request
- Create and close an Incident
- Review/monitor queues
- Navigation, Tips, Tools
- Basic concepts of ITSM, process, and how they are applied to our ITSM segment