This training will cover basic use of the TeamDynamix platform, such as best practices, managing work, setting up queues, and transferring tickets to other groups, users.
TeamDynamix (TD) Training - Ticketing & Navigation is a training class for users new to the TD experience.
The course will teach you:
The basic components of TD
Logging in and setting up Desktops
Ticket management
Ticket Etiquette
The components of a quality ticket
Tips and Tricks
This training is exclusively for members of HR that are NEW users to TD