IT Training

Courses and Events

Lean Black Belt Certification


This 10-month comprehensive program will guide and prepare Lean practitioners through
• Advanced Lean Knowledge
• Best Practices
• Building a sustainable culture
• Leadership
• Mentorship
• Problem Solving
• Results Driven
• Strategic Thinking

Participants will cultivate these skills throughout the training utilizing a strategic project selected by the participant and preapproved by the USNH Enterprise Lean Team.

What is required to be considered? Certified Lean Green Belt thr... [more...]

in Lean Training | The Office of Project Management & Process Improvement
Lean Yellow Belt Certification Training


This program features a hands-on introduction to the philosophy and methodology of Lean process improvement.  Going beyond the introductory phase, participants apply Lean techniques to an actual work process and by the conclusion of the class, teams will have documented the current state process, completed data sheets, built out the future state process, constructed an implementation plan and are selling to the sponsor(s) on the last day.  The 4.5-day effort prepares the project ... [more...]


in Lean Training | The Office of Project Management & Process Improvement
UShopNH: Online Drop-In Support Session


This is a recurring drop-in session for general UShopNH and procurement support. Please bring questions and examples. Special Topics will be featured at selected drop-in sessions.




in UShopNH
Coaching for Performance - Effective Messaging

To participate in this training, please contact your HR Partner to request a group or one-on-one session.https://www.unh.edu/hr/partners

Supervisors and Managers who supervise the work of others and have attended the Coaching for Performance Overview.

This session focuses on the skill of crafting effective job performance feedback messages. Tools are provided to decrease the likelihood of defensive responses and to increase the Coach's confidence in delivering both positive messages and re... [more...]

in Human Resources Training
Coaching for Performance - Goal Setting and Professional Development

To participate in this training, please contact your HR Partner to request a group or one-on-one session.   https://www.unh.edu/hr/partners

This session will provide tips for creating goals and making them more effective and achievable.  Steps for crafting a personal and/or professional development plan are also discussed along with a review of resources available at UNH to help support your plan.

in Human Resources Training
USNH FP&A Banner Budget Finance/HR Q&A


This is a monthly Q&A session to supplement the Banner Training and Banner HR videos in the USNH Finance Hub. Please view the training videos before registering for this Q&A session.

in Banner HR / Finance
TeamDynamix - Report Training

Suggested Prerequisite: TeamDynamix - Basic Navigation

Topics will include:

- Desktop/Dashboard development
- Search functions
- Filtering data
- Standard reporting
- Developing custom reports

in IT Project Management Office - Team Dynamix Training Courses
WebIntelligence: Accessing UNH Grad School Reporting


Description: Training for UNH's web-based reporting tool for UNH Grad School reports. Users will learn how to access and run parameter-driven reports from the available library of reports, using data from the UNH Banner Student area.

Course registration will close 5 business days before the date of the class. If the course minimum of 2 registrants is not met, we will contact you personally to discuss next steps.

Note: Previously, WebI was supported for use on Windows only, partly because t... [more...]

in WebIntelligence
Coaching for Performance - Overview for the "Coachee"


Who should attend?

Employees in non-supervisory roles.

Participants will learn the fundamentals of the Coaching Model and the approach to annual reviews at UNH.
 

in Human Resources Training
UShopNH System-Wide Shopper Training

During this class you will learn how to access the UShopNH eProcurement tool, how to fill out a shopping cart, and how to assign that cart to your requester. This class is scheduled for 60 minutes and registration is required.


in UShopNH
Tableau Developer Meet-Up and Office Hours


Tableau: Developer Meet-Up and Office Hours


This drop-in session is for Tableau Developers who want to increase their skill set or solve a problem with a Tableau viz. EIM staff will be on hand to answer questions and share techniques and all attendees are encouraged to work together to share knowledge and offer feedback to other developers.


Please publish workbooks that you want to share to your sandbox on Tableau Server before the session.  If possible, please email a descrip... [more...]


in Tableau
UNH Procurement Training

Topics covered:
1. Determining your needs/requirements
2. Identifying suppliers/vendors to meet your needs
3. Goods/services available on campus through UNH
4. Contracts available
5. Vendor relations-obtaining quotes, negotiating and vendor selection
6. Understanding terms and conditions of a vendor quote
7. Methods available for placing your order
8. Independent Contractors – contracting for services
9. Understandi... [more...]


in Special Program
UShopNH System-Wide Approver Training

During this class you will learn how to access the UShopNH eProcurement tool, how to access your approval ques, and how to approve / reject requisitions within the UShopNH tool. This class is scheduled for 60 minutes and registration is required


in UShopNH
UShop Payment Request Form - Shopper Q&A

UShop Payment Request Form - Shopper Q&A

in UShopNH
Lean for Leaders


By using Lean, organizations can be more efficient, enhance customer satisfaction, as well as employee engagement and morale. Leaders will learn how Lean empowers employees, builds creativity as well as new and efficient ways of completing tasks and reaching organizational and strategic goals.

This course is designed for Leaders at all levels to understand the importance of applying Lean concepts and building a Lean culture within any organization.  Within this course, the learner will unders... [more...]

in Lean Training | The Office of Project Management & Process Improvement
TeamDynamix - Project Management Training


This class is a prerequisite for TeamDynamix - Portfolio Manager.

This hands-on class is for those who have been identified as Project Managers.

Topics will include:

- Managing a project in TeamDynamix
- Requesting resources
- Assigning and Managing work
- How to determine and update project status
- Viewing project-level reports
- Recording project issues
- Closing a project
- Using Templates

Includes creating plans, determining status of projects, requesting resource... [more...]

in Project Management at UNH
Biomechanics of Lifting & Working from Ladders

This session will cover the basics of safe lifting and exercises that one can do to reduce the likelihood of a back injury. In addition, we will discuss techniques to avoid injuries while working from ladders.


in Facilities Training
Perl Programming: Best Practices

View materials and engage in discussion on best programming practices in Perl.  Covers the writing of efficient and maintainable code that can be read years after the writing.


in Special Program
WebIntelligence: Accessing UNH Student Reporting


Training for UNH's web-based reporting tool for Banner Student data. Users will learn how to access and run parameter-driven reports from the available library of reports, using data from the Banner Student area.

Course registration will close 5 business days before the date of the class. If the course minimum of 2 registrants is not met, we will contact you personally to discuss next steps.

Note: Previously, WebI was supported for use on Windows only, partly because the VPN, which is need... [more...]

in WebIntelligence
Lean Green Belt Certification Training


Learn how to guide a group through the Lean process via facilitation skills.  Additionally, you will learn the techniques needed to deal with a range of challenges when initiating organizational change while supporting the project team during the project team development stages. Someone who obtains a Green Belt is the core "boots on the ground" Lean practitioner.

Pre-Certification for Green Belt Requirements: 

1. Successful completion of the 4.5 day Yellow Belt Certification program
2. Di... [more...]

in Lean Training | The Office of Project Management & Process Improvement
Coaching for Performance - Emotional Intelligence

To participate in this training, please contact your HR Partner to request a group or one-on-one session.
https://www.unh.edu/hr/partners

This module introduces the concepts of Emotional Intelligence and how increasing Emotional Intelligence skills can benefit us personally and professionally. Strategies are shared for expanding emotional self-awareness, emotional self-management, social awareness and relationship management.

in Human Resources Training
Coaching for Performance - Managing Performance Concerns

To participate in this training, please contact your HR Partner to request a group or one-on-one session.
https://www.unh.edu/hr/partners

Supervisors and Managers who supervise the work of others and have participated in the Coaching Overview and Effective Messaging modules.

This session provides guidance in addressing job performance concerns ranging from minor incidents to very serious situations. Building off the skills of effective messaging and good timing of feedback, the steps of p... [more...]

in Human Resources Training
WebIntelligence: Accessing Finance Reporting

Training for USNH's web-based reporting tool for Banner Finance data. Users will learn how to access and run parameter-driven reports from the available library of reports, using data from the Banner Finance area.

Course registration will close 5 business days before the date of the class. If the course minimum of 2 registrants is not met, we will contact you personally to discuss next steps.

Note: Previously, WebI was supported for use on Windows only, partly because the VPN, which is nee... [more...]

in WebIntelligence
Lean Yellow Belt Facilitation - Certified Green Belts


The purpose of this entry is for Green Belts to sign up to facilitate Yellow Belt Classes.  You must be a certified Green Belt to sign up to facilitate a Yellow Belt project during certification training.


Each Yellow Belt Certification class requires 4 facilitators.  If less than 4 projects come to class then the PMPI will reach out to coordinate which resources are needed.  If not enough facilitators sign up then the PMPI will do an additional recruit for additional facilitators.  more...]


in Lean Training | The Office of Project Management & Process Improvement
Getting Started with uCAT: the University Campus Assets Tool

Training Summary: Participants will learn the basics of uCAT in a hands-on, learning environment. This training is useful for most anyone in UNH Facilities with little or no prior GIS experience. With a focus on UNH core campus, participants will learn how to use uCAT to find specific information about our campus, both inside and out.

in Facilities Training
Meridian Training 101

Introduction to Meridian Explorer – Web Access

- What Meridian is and how it works
- Searching within Meridian
- Downloading files

in Facilities Training
Coaching for Performance - Motivating through Merit

To participate in this training, please contact your HR Partner to request a group or one-on-one session.
https://www.unh.edu/hr/partners

Supervisors and Managers who supervise the work of others and make merit award decisions.

This session with your HR Partner will review the goals of awarding merit, discusses how culture influences merit decisions, presents a methodology for differentiating performance and touches on the often lost opportunity of communicating the merit decision.... [more...]

in Human Resources Training
Destiny One: Enrollment Manager Module

Learn more about the Enrollment Manager in Destiny One. Sessions will be offered for both Enrollment into a Conference and Enrollment into a Course to help provide specific instructions on the process.

You'll learn how to:
- Search and edit a student's profile
- Create a new student/group account
- Manual enroll/drop/transfer a student
- Manual enroll/drop/transfer students within a group
- View and complete a workflow
- Post payment

in Destiny One Training
UNH Dig Safe Refresher Seminar

UNH Dig Safe Refresher Seminar

Seminar Summary:

In the spirit of shared responsibility, UNH Facilities is offering a seminar on the UNH Dig Safe Program. This course is for anyone at UNH that might need to dig for an archaeological survey, staking down a tent for an event, constructing a new building on campus, or anything in between. This course will help you understand our damage prevention process, the importance of compliance, safe work practices, and a complete overview of the UNH Dig... [more...]

in Facilities Training
UShopNH System-Wide Requester Training

During this class you will learn how to access the UShopNH eProcurement tool, how to review shopping carts that have been assigned to you, and how to review requisitions. This class is scheduled for 60 minutes and registration is required.


in UShopNH
Budget Quality Control WebI Report Training

This course covers the use of various quality control reports in WebI during the budget development period.

in WebIntelligence
WebIntelligence: Creating UNH Student Reports

In this hands-on session, users will learn the basics of creating WebIntelligence reports in the Java Report Panel, using data from the UNH Student universe.

Course registration will close 5 business days before the date of the class. If the course minimum of 2 registrants is not met, we will contact you to discuss next steps.

Note: Previously, WebI was supported for use on Windows only, partly because the VPN, which is needed to access WebI, must run on Windows. However, IT has committed ... [more...]

in WebIntelligence
Destiny One: Intro to Destiny One

Destiny One by Modern Campus, is a non-traditional student management system. The software is used by UNH and KSC for creating event registration for public and paid events, including professional development, corporate training, youth programs and summer camps. To learn more or to see if Destiny One would work for your needs, "Request a Session" and someone will be in touch.

in Destiny One Training
UShop Payment Request Form - Requester Q&A


UShop Payment Request Form - Requester Q&A

in UShopNH
TeamDynamix - Portfolio and Resource Management Training

Recommended prerequisites: TeamDynamix Basic Navigation & TeamDynamix Project Management

Topics include:

- Capacity reporting & planning
- Intake of new project requests
- Evaluating request for team resources
- Request processing & approvals
- Reporting of projects across the portfolio

 

in IT Project Management Office - Team Dynamix Training Courses
Introduction to Lean Training (White Belt)


By starting with the basics you will discover how at the conclusion of training, through the lens of Lean, you can make a difference.  Introduction to Lean class is designed to provide you with a fundamental understanding of Lean concepts. 

The course brings “Lean” to life – through the use of a team-building exercise; hands-on exercises; video and classroom instruction. It provides a clear understanding of how the concepts can be applied in practice.  Attending Introduction to Lean prepares ... [more...]

in Lean Training | The Office of Project Management & Process Improvement
Destiny One: Open Session/Process Improvment


Join us monthly for an open forum about all things Destiny One. Ask questions, seek advice on your events, offer suggestions for improvement, or just listen to others and leave with a better understanding on the platform than you arrived with.

in Destiny One Training
Coaching for Performance - Overview for the "Coach"


Who should attend?

Supervisors and Managers who supervise the work of others.

Participants will review skills needed to support job performance dialogue throughout the year: active listening, crafting an effective feedback message, emotional intelligence, goal setting, and timing of feedback. Also presented is the Coaching approach to annual reviews at UNH.

in Human Resources Training
Destiny One: Events Module


Learn how to create/edit an event in either of our Curriculum Manager or Conference Manager module.

The Curriculum Manager has many features to automate notifications, receive workflows and create enrollment restrictions . This works best for events that are reoccurring or to allow a customer to select multiple sections into their cart.

You'll learn how to:
- Edit a Course
- Copy/edit a section
- Optional/Required add-ons in cart
- View your class list
- Send email directly from t... [more...]

in Destiny One Training
TeamDynamix - Basic Navigation & Ticketing Training


This class is a prerequisite for the Project Manager and Portfolio Manager training sessions.

Topics will include:

- Navigation
- MyWork
- Tracking time to tasks
- Issues
- Creating tickets
- Commenting & updating
- Accessing & viewing
- Templates
- Ticket organization & structure
- Managing tickets & related work

This class will prepare the typical user for their work in the tool, and prime Project Managers and Portfolio Managers for future learning about the capabil... [more...]

in IT Project Management Office - Team Dynamix Training Courses
Destiny One: New Features

Learn more on the newest features that get released in Destiny One throughout the year. More information will be posted as the product releases are published.

Topics can include:
- Product updates
- New Features
- Learn new/old tools that are available

in Destiny One Training
AIM- Shop Person - Go

This course covers:

Find Phases assigned to them (in Go)
Add/view Notes and Photo
Add an Asset to a Phase
View a Work Order and Asset
Enter Purchase Request for Stock or Catalog/Non-Stock
Enter Time in Go
Update Phase Status (WORK COMPLETE, AWAITING MATERIALS)
Review Daily Timecard in Go
Enter Time for Standing WO
Enter Leave in Go
Demonstration of a PM Phase

Who should attend this course?

All Technicians using mobile application (GO) - except Grounds, Garage, Custodial... [more...]

in Facilities Training
ApplicationXtender Demo (online)


In this demonstration, users will learn the basics of navigating and viewing imaged documents in ApplicationXtender Web Access.

This class will be held on Zoom and is appropriate for any Xtender user within the University System of New Hampshire. The demo will highlight either the Student database or Finance/HR, depending on the composition of the class.

Course registration will close 2 business days before the date of the class. If the minimum enrollment is not met, the class will be canc... [more...]

in Xtender
WebIntelligence: Creating Finance Reports

In this hands-on session, users will learn the basics of creating WebIntelligence reports in the Java Report Panel, using data from the Banner Finance universe.

Course registration will close 5 business days before the date of the class. If the course minimum of 2 registrants is not met, we will contact you personally to discuss next steps.

Note: Previously, WebI was supported for use on Windows only, partly because the VPN, which is needed to access WebI, must run on Windows. However, IT ... [more...]

in WebIntelligence
AIM- Shop Person Advanced Training for Go Users

This training is designed for Go Users, but primarily takes place on a desktop. This training focuses on desktop setup that can be seen and utilized on the GO Apps AIM button once configured.It also shares a few alternative methods to performing tasks now performed on the GO Apps.

Setting up your Personal AIM Work Desk [setup is initially on a desktop]
-Adding Channels: Color and Order
-Titling and adding queries to your channels

Creating Personal Queries [setup is initially on a desktop... [more...]

in Facilities Training
AIM- HVAC Tech Refrigerant Tracking Refresher

This course covers:

- Counter Release using Go Inventory
- Counter Return
- Action Taken on Timecard
 
Who should attend this course?

- All HVAC certified Technicians
- HVAC Technicians should take 'Shop Person - Go' course first

in Facilities Training